Frequently Asked Questions (FAQ)

1. When will my order arrive?

United Kingdom: 6–10 business days
Europe: 8–15 business days
Processing time: 1–2 business days

Delivery times may vary during the Christmas season due to high demand.

2. Do you offer tracking?

Yes. All orders include tracking.
You will receive a tracking link by email once your order has shipped.

3. Can I cancel my order?

Orders can be cancelled within 12 hours of purchase.
Once the order is processed or shipped, cancellation is no longer possible.

4. What if I received a damaged or defective item?

Please email us at support@christmasjoy.store with photos/videos of the issue.
We will send a free replacement or issue a refund depending on the case.

5. Do you accept returns?

We do not require physical returns due to our international fulfilment process.
If there is an issue with your order, we will resolve it through replacement or refund.

6. My item has not arrived yet. What should I do?

If your delivery window has passed, contact us:
support@christmasjoy.store
We will investigate immediately with our shipping partners.

7. Can I change my address after placing an order?

Yes, but only if your order has not yet been processed.
Contact us quickly with your correct address.

8. Do you ship internationally?

We currently ship to the United Kingdom and Europe.
More regions may be added soon.

9. What payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal

10. How do I contact customer support?

Email us anytime at:
support@christmasjoy.store

Our support team replies within 24–48 hours.