We are here to help

Our team works tirelessly to provide you with the best customer experience possible.

We have answered some of the common questions in the FAQ section below.
If you are not satisfied with the answers provided, or feel that your questions have not be adhered to, feel free to get in touch. We love hearing from our customers...

What is the status of my order? Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order.
Additionally, you can track the status of your order from your "order history" section on your account page on the website. We also have a dedicated Order Tracking page to help you check the status of your order.

When will my order be shipped out? Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

What is the estimated delivery time? We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched.
Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (3-7 business days) are estimates and may vary due to external factors outside of our, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

How do I cancel my order? Please send us a cancel request via email on the same day that the order was placed. Our team will cancel the order for you freely. If the order has already been shipped out, we would request that you pay the return fee.

What if I don't receive my order? Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

What if I have received a damaged product? Please send the photos of any damaged item with the valid order information. Our customer service team will respond to you within 24 hours and help you resolve any problems.

What is the warranty of my product? All items come with a guarantee 90-days warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

How do I return the item? If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 90 days of purchase provided they are in sellable condition with original packaging, tags and a receipt.
When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for us to process your refund.

Still not satisfied? Simply fill in the form below, and our team will be happy to serve you.